Our qualified specialists have audited and assessed quality systems at facilities employing from twelve to more than thirty-thousand workers. This experience, along with a thorough understanding of the various standards, ensures prompt, accurate and beneficial results.
TIEC can survey manufacturing and quality capabilities to ensure that suppliers maintain the quality standards of you and your customers by verifying that equipment and materials conform to contractual specifications. Depending on your needs, this survey will probe the firm's experience, technical resources, production capacity, quality control procedures and systems.
Customer Claims and Complaint Investigations
TIEC provides services to investigate and resolve customer claims, particularly those that involve compliancy to specified product or service requirements. A diligent response to customer complaints can lead to increased customer service and result in a decrease of nuisance type complaints overall.